FAQ's

Q: Does Simisorganics test on animals?

A: We do not test our products on animals, we are a cruelty-free brand. 

Q: Are Simisorganics products vegan?

A: All of our products are vegan, except for honey. Please check the ingredient list for more information. 

Q: Are Simisorganics products gluten-free, paraben-free, sulfate-free, and free of heavy metals? 

A: Yes to all. We use only the highest quality raw materials and packaging, then test rigorously throughout the process.

Q: What skin types are Simisorganics products suitable for?

A: Our products are suitable for all skin types.

MY ORDER

Q: Help! My order is missing, what do I do?

A: Contact us at “simisorganics@gmail.com” with your order # and our support team will assist you as soon as they can. 

Q: Can I change or cancel my order? 
A: You may cancel or change your order within an hour of placement.

Q: How can I track my order? 

A: After you place your order, you will receive a tracking number from the courier via email. 

Q: My order is missing an item(s), what should I do?
A: Contact us at “simisorganics@gmail.com” with your order number so we can assist you. 

Q: I received faulty and/or damaged items, what should I do? 
A: Contact us at “simisorganics@gmail.com” with your order number so we can assist you.

SHIPPING, RETURNS & EXCHANGES

Q: How much does shipping cost?

A: Shipping costs are taken care of by us for all of our lovely customers. 

Q: To which countries can Simisorganics ship product?

A: Currently, we are only available in the United States. 

Q: How will my order be shipped?
A: Most orders are sent via USPS.  

Q: How long does shipping take? 
A:  Shipping times depend upon seasonal variations, and the ship-to address.  When you receive the shipping details, it will contain an estimated date of delivery.  Approximately, 2-6 business days for shipment. 

Q: How do I place a return or exchange?
A:  Due to COVID-19 and health + safety reasons, we do not accept returns.  If your product has been damaged in transit, and we paid the shipping, please send us a photo and video at simisorganics@gmail.com with your order number. For further questions, check our return policy. 

BILLING

Q: When will my credit card be charged? 
A:  Your credit card will be charged at the time of order.

Q: What forms of payment do you accept? 

A:  We accept all major credit cards and PayPal, ShopPay, and Apple Pay.

Q: What can I do if my payment is declined? 
A:  Please contact your credit card provider.

Q: I received an error message when trying to checkout, what do I do now?
A:  Please double check that billing, address, and other required info is filled in correctly. If all information is accurate, you may wish to contact your credit card provider, or simply try again later. 

Q: How do I edit my billing information? 
A:  In the check-out process, you will be asked both for your billing address and your shipping address.

OTHER

Q: The item I want is out of stock, what do I do?
A:  If we are confident in the replacement date, we will offer a chance to pre-order.  If there is uncertainty regarding the replacement date, we simply ask you to try again later. 

Q: Can I use multiple promo codes at checkout?
A:  We can only accept one promo code per order.

Q: Can Simisorganics refill empty packaging?
A: Unfortunately, we cannot refill any packaging due to sanitation regulations and logistics. But all of our packaging and containers are recyclable, so we ask you please to recycle or reuse them.

ALLERGY